Refund Policy
Our commitment to fair and transparent refund practices for ExpatLife.Ai services.
At ExpatLife.Ai, we strive to provide the best user experience with our AI-powered platform. Please review our refund policy carefully to understand how refunds are processed.
1. Subscription Plans and Payments
- All payments for subscription plans and premium services are processed securely and are non-refundable, except as outlined below.
- By subscribing to a plan, you agree to the terms of payment and refund policies outlined in this document.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Technical Issues
If you experience technical problems that prevent you from using the platform's services and our support team is unable to resolve the issue within a reasonable timeframe.
Unauthorized Charges
If you identify unauthorized charges on your account, please contact us immediately.
3. Non-Refundable Scenarios
Refunds will not be issued in the following situations:
- Change of mind after purchase.
- Partial usage of the subscription period.
- Dissatisfaction due to the nature of AI-generated responses, as all content is clearly stated to be AI-driven and not guaranteed to meet specific expectations.
4. Refund Process
- To request a refund, contact our support team at info@expatlife.ai within 7 days of the transaction.
- Provide the transaction ID, payment details, and a detailed explanation of the issue.
- Refund requests will be reviewed on a case-by-case basis, and we reserve the right to approve or deny a refund at our discretion.
5. Timeframe for Refunds
If a refund is approved, it will be processed within 7-10 business days to the original payment method used during the transaction. Please note that the exact timeframe may vary depending on your payment provider.
6. Contact Us
If you have any questions or concerns about our refund policy, please reach out to us at:
Our support team is here to assist you.